Refund policy

Full refund

You are entitled to a full refund if:

• • You request it before we have prepared your application.
• • We are unable to deliver the service you paid for.
• • You were charged more than once for the same application.
• • There is a material error in the application we prepared that we cannot correct for you.

Partial or no refund

Once your application has been prepared and delivered to you, the service has been performed. In that case a refund is generally not available, except where required by the Australian Consumer Law. We do not refund because Services Australia rejects, delays, or declines an application, as the outcome is entirely their decision.

How to request a refund

Email info@mymedicareportal.com with your reference number and a short explanation, or use our contact form. We respond within 1–2 business days.

Processing time

Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.