Terms of service
Last updated: August 2026
1. Nature of our service
My Medicare Portal is an independent, privately operated application assistance service. We are not affiliated with, endorsed by, or connected to Services Australia, Medicare, or the Australian Government. The official Medicare forms are available free of charge directly from Services Australia.
2. What you are paying for
Our fee is for guidance, document review, application preparation, and submission assistance. It is not a government charge and it does not pay for the form itself. We do not decide, approve, or issue Medicare cards.
3. Your responsibilities
You must provide accurate, complete, and truthful information and genuine supporting documents. You are responsible for reviewing your prepared application before lodging it and for lodging it with Services Australia.
4. No guarantee of outcome
Eligibility for Medicare is determined solely by Services Australia. We cannot guarantee that your application will be approved or how long it will take to process.
5. Fees and payment
Fees are shown before checkout and charged as a one-off amount per application, plus GST. Payments are processed by our third-party payment provider.
6. Refunds
Refunds are governed by our refund policy, which forms part of these terms.
7. Limitation of liability
To the extent permitted by law, and without excluding your rights under the Australian Consumer Law, our total liability is limited to the fee you paid us for the affected application.
8. Contact
info@mymedicareportal.com, Mon–Fri, 9am–5pm AEST.